If order placed less than 14 days from event date, then payment in full is required within 24 hours from invoice issue date.
Payment must be made by bank transfer, credit card or via our website.
72+ hours’ notice (before scheduled pickup/delivery):
You may choose:
• 100% store credit (valid for 1 year), or
• 50% refund
Less than 72 hours’ notice:• No refund or credit is available.
_
Cancelled within two weeks (14 days) of the booking date:
• A 20% booking/retainer fee applies.
• The remaining balance will be issued as store credit (valid for 1 year).
Less than 72 hours’ notice:• No refund or credit is available.
We do not offer refunds on balloon orders unless the balloons are defective or damaged upon delivery or pickup.
Approved refunds (where permitted) incur a 5% processing fee to cover payment gateway charges.
We recommend picking up your balloons 2 hours prior to your event. Please do not put balloons in a hot car or leave them in a parked hot car.
The hirer is responsible for any loss or damage to the equipment for any reason whatsoever except loss or damage which is caused by reasonable wear and tear.
If damage or loss occurs while in the hirers care, full replacement costs will be charged. If damage or loss is inflicted the Owner reserves the right to invoice and collect from the Hirer the remaining balance required to replace damaged or lost items.
If part of a set is damaged, stained or lost, the customer is responsible for the full replacement of that set.
All packaging materials are to be returned with the hired goods.
On average, our balloons float for the following amount of time. We do not guarantee this as a number of factors can reduce this number.
Adding hi-float to your balloons can increase float time by up to 2 to 3x.
We recommend that young children and pets are supervised around balloons at all times. Any popped balloons should be discarded immediately. Children and pets can get caught in the ribbons used to tie the balloons so please supervise them carefully.
Helium is neither toxic nor flammable however breathing it is extremely dangerous. When inhaled it can result in asphyxiation (loss of consciousness and possibly death due to insufficient oxygen). Please never suck helium!
It is illegal to release balloons into the sky and we will not sell helium balloons if we know they will be released outdoors. We are members of PEBA (Pro Environment Balloon Alliance) and we are committed to the responsible use and disposal of balloons. Although statistically balloons make up a very small proportion of marine debris and waste, we are committed to reducing any potential impact from balloon litter on wildlife.
