Terms and Conditions
1. Booking Confirmation
A booking is only confirmed once payment has been received in full (or a deposit arrangement has been agreed to in writing).
We cannot hold dates without payment.
2. Refunds
We do not offer refunds on balloon orders unless the balloons are defective or damaged upon delivery or pickup.
Approved refunds (where permitted) incur a 5% processing fee to cover payment gateway charges.
3. Cancellations - Standard Orders Under $200
72+ hours’ notice (before scheduled pickup/delivery):
You may choose:
• 100% store credit (valid for 1 year), or
• 50% refund
Less than 72 hours’ notice:
• No refund or credit is available.
4. Cancellations - Orders Over $200
Cancelled within two weeks (14 days) of the booking date:
• A 20% booking/retainer fee applies.
• The remaining balance will be issued as store credit (valid for 1 year).
Less than 72 hours’ notice:
• No refund or credit is available.
5. Custom / Personalised / Special-Order Items
The 72-hour policy does not apply to:
• Custom printed balloons
• Custom vinyl personalisation
• Any stock specially ordered in for your event
Once these items are ordered or produced, they are non-refundable and not eligible for credit, as they cannot be reused or resold.
6. Order Changes
• Changes to colours, themes, quantities, or delivery times cannot be made within 72 hours of pickup/delivery.
• Additions may be possible, but reductions are not eligible for refund or credit.
7. Preparation Work Already Incurred
Many orders require advance prep, including ribboning, pre-inflation, ordering stock, scheduling staff, and design planning.
Once work has begun, these costs are non-refundable.
8. Pickup, Delivery & Handling Responsibilities
Once balloons leave our premises or are delivered in good condition:
Bondi Road Balloons is not responsible for any damage caused during transport, handling, or after installation.
9. Unsuccessful Delivery Attempts
If the customer or recipient is unavailable or unreachable at the time of delivery, and no safe drop-off location has been provided or advised, the driver will move on to their next stop. In such cases, a full delivery fee may be charged.
10. On-Site Installations
Customers must ensure:
• Clear access for delivery vehicles
• Parking availability
• The venue is ready for installation at the agreed time
Delays caused by access issues, venue readiness, or client lateness may incur waiting time fees.
11. Weather & Venue Conditions
We cannot be responsible for the effects of:
• Heat
• Wind
• Sun exposure
• Sharp surfaces
• Air-conditioning
• Children or guests touching balloons
• Venue staff moving or repositioning balloons
These factors can affect balloon longevity, float time, or stability.
12. Balloon Longevity Disclaimer
Balloon behaviour varies depending on the environment and handling.
While we use the highest quality products, we cannot guarantee exact float times or durability once balloons are in your care.
13. Supplier Availability
If a specific colour or product becomes unavailable from our suppliers, we may substitute with the closest suitable match.
We will notify you of any major changes.
14. Refund Method
Where refunds are approved, they will be processed using the original payment method only.
15. Store Credit Terms
• Store credits are valid for 12 months
• Credits are non-transferable
• Credits can be used on any balloon order
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